PostureMeta Cervi Relief FAQ
How Can I Get the Best Results?
For beginners, we recommend starting with 3-5 minute sessions on a soft, flat surface like a bed or couch during the first week. Gradually transition to a firmer surface to improve range of motion, increasing to 5-7 minutes in the second week and 7-15 minutes in the following weeks as you become more comfortable.
Always read and follow all instructions and precautions, and consult your physician before use.
Proper positioning is key—ensure your neck is placed at the elevated end while your head rests on the lower end for optimal support and effectiveness.
Can Using Cervi Relief Cause Pain or Discomfort?
Most users find Cervi Relief relaxing and pain-free. However, if you have a sensitive cervical area, you may experience mild discomfort at first.
To minimize discomfort, start using Cervi Relief on a soft, flat surface like a bed or couch. This reduces the range of motion, making traction gentler. As your neck curvature improves and discomfort subsides, you can transition to a harder surface for increased range of motion.
If you have a severe cervical condition, start with short sessions and gradually increase the duration.
If you experience severe pain or discomfort, stop using the device immediately.
Does Cervi Relief Come with a Warranty?
Yes! Every Cervi Relief comes with a 30-day free replacement and a 1-year warranty at no extra cost.
No registration is required—just keep your proof of purchase in case you need service.
Do I Need a Voltage Converter for International Use?
No, Cervi Relief is compatible with 110V-220V, making it suitable for use worldwide.
Is Cervi Relief Rechargeable?
No, Cervi Relief must be plugged in to operate.
Rechargeable batteries do not provide enough power for traction, heat, or impulse therapy.
How Often Should I Use Cervi Relief?
In general, Cervi Relief can be used for 10-15 minutes per session, multiple times a day, 3-4 times per week, or even daily if needed.
For beginners, we suggest starting with 3-5 minute sessions twice a day (morning and night). After a day or two, gradually increase session duration until you reach 15 minutes per session, twice a day, without discomfort.
Some users find that using Cervi Relief at night helps them relax and sleep better, while others prefer using it in the morning for increased mobility and reduced stiffness throughout the day.
For best results, continue using the device for at least two weeks, or until your neck and back feel relaxed. Once you achieve your desired results, you may reduce usage to maintain progress.
Athletes and active individuals may benefit from using Cervi Relief for a few minutes before and after workouts to relieve stiffness caused by physical exertion.
Always follow usage guidelines and consult your physician before using the device.
Will the Device Fit My Neck Shape?
Yes! Cervi Relief is designed to fit all neck shapes and sizes comfortably.
Are There Any Contraindications?
To ensure safety, avoid using Cervi Relief if:
- You have implanted electronic or metal devices (e.g., pacemakers)
- you have had recent procedures or injuries in the neck area
- You experience discomfort, pain, or unusual sensations during use
- You have conditions affecting neck flexibility or movement
- You are sensitive to electrical stimulation
Additionally, do not use the electric pulse feature if you have a pacemaker or other implanted electronic devices.
If you are pregnant or have pre-existing spine, joint, circulation, or nerve conditions, consult a healthcare professional before use.
Your safety is our priority—please use the device responsibly and follow all guidelines.
Where Can I Buy Extra External TENS Pads?
Please click the link to purchase extra TENS pads from our store. However, if you buy this accessory separately, free shipping will not apply.
Do You Have a Downloadable User Manual?
Yes! You can download the full user manual here
PostureMeta Trax Ease FAQ
How Soon Will I Feel Relief from Neck Pain?
You'll experience instant relief each time you inflate the air cushion. However, just like chiropractic care, long-term pain relief and healing depend on the severity of your condition and how often you use the treatment.
What If It Doesn't Work for Me?
We stand by our product with a 30-Day Risk-Free Guarantee. We're confident you'll experience relief from neck pain, tension headaches, and soreness, but if you don’t, simply email us at info@posturemeta.com within 30 days of receiving your order, and we’ll make it right.
Will This Help with My Condition?
The PostureMeta Trax Ease is designed to relieve chronic neck pain, tension headaches, stiff and sore neck muscles, poor desk posture, and upper back & shoulder discomfort.
It’s also effective for addressing specific conditions, including:
✔️ Cervical Radiculopathy (Nerve root compression)
✔️ Pinched Nerve (Neck nerve compression)
✔️ Cervical Spondylosis (Neck arthritis & degeneration)
✔️ Degenerative Disc Disease (DDD)
✔️ Herniated & Bulging Discs
✔️ Tech Neck / Text Neck (Neck strain from screen time)
✔️ Forward Head Posture (FHP)
✔️ Whiplash Injury
✔️ Cervical Strain & Sprain
If you're experiencing any of these conditions, Trax Ease can help provide relief and support your recovery.
How Long Will Shipping Take?
We offer worldwide shipping, and orders typically arrive within 1-2 weeks after being shipped. All orders come with a tracking number so you can easily follow your package’s journey.
Is the Trax Ease One Size Fits All?
Trax Ease is designed to fit most adults, with a maximum neck circumference of 23 inches.
How to Put on and Adjust the Trax Ease?
1. Put it on:
a) Pull the right-side tab to release the device for easy wear.
b) Adjust the height with the front knobs and tighten or loosen with the back knob for a comfortable fit.
2. Adjust Tension:
a) Use the front knobs to raise or lower the chin.
b) The back knob tightens the Trax Ease around your neck.
3. Inflate:
Use the handheld or electric pump to inflate. Control the inflation using the gauge for comfort.
4. To Remove:
Deflate the device and pull the right-side tab to release.
How Does It Compare to Lying Devices?
Unlike traditional lying-down devices, Trax Ease is designed for mobility. You can wear it comfortably while walking around, allowing you to go about your daily tasks without being restricted. It offers flexibility and convenience while still providing effective neck relief.
Do I Need a Doctor's Prescription to Buy It?
No, you don't need a prescription to purchase Trax Ease. However, it's always a good idea to consult with a healthcare professional to ensure cervical neck traction is right for your needs.
Can You Wear It at Night?
We do not recommend wearing Trax Ease while sleeping. Constant pressure on one area of the device may lead to discomfort or potential damage. For best results, use it during your daily activities.
Are There Any Contraindications?
Please keep these precautions in mind before using a neck traction device:
- Pregnancy: Avoid use during pregnancy, as certain positions or pressure changes may cause discomfort.
- Recent Injuries: If you’ve had a fall, whiplash, or neck strain, consult a healthcare professional before use.
- Discomfort or Pain: Stop using immediately if you experience pain, dizziness, nausea, or increased discomfort.
- Skin Sensitivity: If you have sensitive skin, rashes, or irritation around the neck, the device may cause discomfort.
- Overuse: Excessive use or pressure may lead to muscle stiffness or soreness. Follow the recommended usage guidelines.
- Balance Issues: If you have trouble maintaining balance, using a traction device while standing or sitting upright may be unsafe.
If you're unsure whether neck traction is suitable for you, consult a healthcare professional before use.